Politique d’expédition

Last updated: 03/01/2026

Shipping Policy (Anam Fitness)

Thank you for choosing Anam Fitness. We aim to make every order smooth from checkout to delivery, with clear timelines and reliable shipping. Please review our shipping policy below.

Business Days

“Business days” means Monday to Friday, excluding UK bank holidays.

1) Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and bank holidays).

  • During busy periods (sales, launches, holidays), processing may take slightly longer.

  • If your order contains multiple items, it may ship in more than one parcel depending on stock location/availability.

2) Delivery Timeframe

After dispatch, delivery typically takes 4 to 9 business days.

Estimated total time (processing + delivery): approximately 5 to 12 business days.

Please note:

  • Delivery times are estimates, not guarantees, as courier networks and external factors can affect transit times.

  • Remote areas may require additional time.

3) Free Shipping

We offer free standard shipping on all orders unless otherwise stated at checkout (e.g., limited-time upgrades or special services).

4) Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a confirmation email with:

  • Order number and summary

  • Shipping and billing address

  • Shipping method

  • Tracking details (where available)

Tracking may take 24–48 hours to update after dispatch.

5) Shipping Destinations

We currently ship to:

  • United Kingdom

  • United States

  • France

If you are outside these locations, we apologise for any inconvenience and are working to expand shipping options.

Customs & import charges (where applicable): If your delivery destination may incur import duties/taxes (typically international deliveries), these charges are the customer’s responsibility unless explicitly included at checkout.

6) Shipping Address Accuracy (Important)

Please ensure the address entered at checkout is accurate and complete.

  • If you need to change your address, contact us as soon as possible after ordering. We cannot guarantee changes once processing has begun.

  • If a parcel is returned to us due to an incorrect/incomplete address or refusal of delivery, we can:

    • reship the order (additional shipping costs may apply), or

    • refund the order minus any return-to-sender fees charged by the carrier.

7) Safe Place / Delivered to Neighbour or Reception

If you instruct the carrier to leave the parcel in a safe place, with a neighbour, or with reception/concierge, this may be treated as a completed delivery once the carrier confirms delivery to that location/person (proof of delivery). We recommend using this option only if you’re confident the location is secure.

8) Delays & Delivery Exceptions

In rare cases, delivery may be affected by circumstances beyond our control, including:

  • Severe weather or natural events

  • Carrier disruptions/peak-season congestion

  • Customs clearance delays (where applicable)

  • Incorrect address details provided at checkout

If delays occur, we will do our best to support you and provide updates where possible.

9) Lost, Missing, or Damaged Parcels

If your parcel is missing, arrives damaged, or appears tampered with, please contact us promptly so we can help.

To help us resolve issues quickly:

  • Damaged items: contact us within 48 hours of delivery with clear photos of the packaging and items.

  • Missing parcels: contact us if tracking hasn’t moved for several days or if the parcel is marked delivered but not received.

We may need time to investigate with the carrier before issuing a replacement/refund (this is standard for courier claims), but we will guide you through the process.

10) Contact Us

If you have any questions about your order or this shipping policy, please contact us at:
info@anamonline.com or via Live Chat.

Statutory Rights

This shipping policy does not affect your statutory rights under applicable consumer laws.